Please use the form below to send us your compliments, complaints or general feedback. You may also feel free to call our customer support line at: 888.204.9304.

We strive to provide our patients with the best possible care and welcome your feedback as an opportunity to improve your experience with us. Your response will receive our immediate attention. A representative will be in touch if appropriate, we take our patient feedback very seriously. Thank you for your time.


RESOLVING PROBLEMS OR SUBMITTING COMPLAINTS/GREVIENCES:

Should you have any complaints, grievances, problems or questions about your care you have the right to voice these issues. You cannot be subjected to reprisals or discrimination for doing so. Please call the office first at the telephone number provided above. We will seek to meet or exceed your expectations, so we want to hear ideas about how we can improve or to learn about what you might like to see changed. All complaints, grievances, problems or questions will be documented and thoroughly investigated. Once the investigation is completed you will be contacted in a reasonable period of time to discuss. You may ask to see a copy of the Customer Complaint Policy at any time.

PROTOCOL FOR RESOLVING COMPLAINTS FROM MEDICARE BENEFICIARIES:

The patient has the right to freely voice grievances and recommend changes in care or services without fear of reprisal or unreasonable interruption of services. Service, equipment, and billing complaints will be communicated to management and upper management. These complaints will be documented on the Customer Complaint Form or Medicare Beneficiaries Complaint Log, and completed forms will include the patient’s name, address, telephone number, and health insurance claim number, a summary of the complaint, the date it was received, the name of the person receiving the complaint, and a summary of actions taken to resolve the complaint.

All complaints will be handled in a professional manner. Within five (5) calendar days of receiving a beneficiary’s complaint, we shall notify the beneficiary, using either oral, telephone, e-mail, fax, or letter format, that we have received the complaint and that it is investigating. Within 14 days, we shall provide written notification to the beneficiary of the results of our investigation and response. We shall maintain documentation of all complaints that we receive copies, of the investigations, and responses to beneficiaries. If there is no satisfactory resolution of the complaint, the next level of management will be notified progressively and up to the president or owner of the company.

You also have the right to make a complaint to the state agency responsible for patient complaints in the state in which you live.

ACCREDITATION:

The Company is committed to providing quality care and promoting safety to our patients, families or caregivers. Accordingly, we have chosen to be accredited by Accreditation Commission for Health Care (ACHC) and by Utilization Review Accreditation Commission (URAC).

Should you have any concerns about your care of safety, or to register a complaint we encourage you to first call the Chief Clinical Officer.

We appreciate the opportunity to respond to your concerns. If you are not satisfied in the resolution of your concern, you may contact the Accreditation Commission for Health Care: Phone: 919-785-1214 | Fax: 919-785-3011 | TollFree: 855-937-2242 www.achc.org | 4700 Falls of Neuse Road, Suite 280 | Raleigh, NC 27609 or Utilization Review Accreditation Commission: Phone: (202) 216-9010 | www.urac.org |1220 L Street, NW, 
Suite 400 | Washington, DC 20005

Board of Pharmacy Information by State:

Find your State below and click on the tab to find the contact information for your State’s Board of Pharmacy.

550 West 7th Ave. | Suite 1500 | Anchorage, AK 99501 | Phone: 907.269.8437nbsp;| Click Here for more info

111 Village Street | Birmingham, AL 35242 | Phone: 205.981.2280 | Fax: 205.981.2330nbsp;| Click Here for more info

322 South Main Street | Suite 600 | Little rock, Arkansas | Phone: 501.682.0190 | Fax:501.682.0195 | nbsp;Click Here for more info

1616 West Adams Street | Suite 120 | Pheonix, AZ 85007 | Phone: 602.771.2727 | nbsp;Click Here for more info

2720 Gateway Oaks Drive | Suite 100 | Sacramento, CA 95833 | Phone: 916.518.3100 | Fax: 916.574.8618 | Click Here for more info

1560 Broadway | Suite 1350 | Denver, CO 80202 | Phone: 303.894.7800 | Click Here for more info

410 Capitol Ave. | Hartford, CT 06134 | Phone: 860.509.8000 | Click Here for more info

Cannon Building | Suite 203 | 861 Silver Lake Blvd| Dover, DE 19904 | Phone: 302.744.4500 | Click Here for more info

4052 Bald Cypress Way | Bin C75 | Tallahassee, Florida 32399-3260 | Phone: 850.245.444 | Fax:850.921.5389 | Email: floridahealth.gov | Click Here for more info

2 Peachtree Street NW | 6th Floor | Atlanta, GA 30303 | Phone: 404.651.8000 | Click Here for more info

King Kalakaua Building | 335 Merchant Street | Room 301 | Honolulu, HI 96813 | Phone: 808.586.3000 | Click Here for more info

400 SW 8th Street | Suite E | Des Moines, IA 50309 | Phone: 515.281.5944nbsp;| Click Here for more info

11999 West Shoreline Lane | Suite 303 | Boise, ID 83702 | Phone: 208.334.2356nbsp;| Click Here for more info

100 West Randolph Street | 9th Floor | Chicago, Illinois 60601 | Phone: 312.814.6910 | Click Here for more info

2 N. Meridian Street | Indianapolis, Indiana 46204 | Phone: 800.382.1325 | Click Here for more info

800 SW Jackson | Suite 1414 | Topeka, KS 66612| Phone: 785.296.4056 |nbsp;Click Here for more info

125 Holmes Street | Suite 300 | Frankfort, KY 40601 | Phone: 502.564.7910| Click Here for more info

3388 Brentwood Drive | Baton Rouge, LA 70809 | Phone: 225.925.6496| Click Here for more info

239 Causeway St. | 5th Floor | Suite 500 | Boston, MA, 02114 | Phone: 800.414.0168 | Click Here for more info

4201 Patterson Avenue | Baltimore, MD 21215| Phone: 410.764.4755 | Click Here for more info

35 State House Station | Augusta, ME 04333 | Phone: 207.624.8651 | Click Here for more info

333 S. Grand Ave. | PO Box 30195 | Lansing, MI 48909 | Phone: 517.241.3740 | Click Here for more info

2829 University Avenue SE | Suite 530 | Minneapolis, MN | Phone: 651.201.2825 | Click Here for more info

3605 Missouri Boulevard | PO Box 625 | Jefferson City, MO 65102 | Phone: 573.751.0091 | Click Here for more info

6360 I-55 North | Suite 400 | Jackson, MS 39211 | Phone: 601.899.8880 | Click Here for more info

PO Box 200513 | Helena, MT 59620 | Phone: 406.444.5622 | Click Here for more info

1906 East Broadway Avenue nbsp;| Bismarck, ND 58501 | Phone: 701.328.9535 | Click Here for more info

6015 Farrington Road | Suite 201 | Chapel Hill, NC 27517 | Phone: 919.246.1050 | Fax: 919.246.1056 | Click Here for more info

301 Centennial Mall South | Lincoln, NE 68509 | Phone: 919.246.1050 | Fax: 402.471.3121 | Click Here for more info

121 South Fruit street | Suite 401| Concord, NH 03301 | Phone: 603.271.2412 | Click Here for more info

New Jersey Division of Consumer Affairs | P.O. Box 45025 | Newark, NJ 07101 | Phone: 973.504.6200 | Click Here for more info

5500 San Antonio Drive NE.| Site C | Albuquerque,nbsp; NM 87109 | Phone: 505.222.9830 | Click Here for more info

985 Damonte Ranch Pkwy | Suite 206 | Reno, NV 89521 | Phone: 775.850.1440 | Click Here for more info

Comming Tower | Empire State Plaza | Albany, NY 12204 | Phone: 518.402.0836 | Click Here for more info

77 S High Street | 17th Floor | Columbus, OH 43215-6126 | Phone: 614.466.4143 | Click Here for more info

2920 N Lincoln Blvd | Suite A | Oklahoma City, OK 73105 | Phone: 405.521.3815 | Click Here for more info

800 NE Oregon Street | Suite 150 | Portland, OR 97232 | Phone: 971.673.0001 | Click Here for more info

PA Department of State | P.O. Box 2649 | Harrisburg, PA 17105-2649 | Phone: 717.783.7156 | Click Here for more info

3 Capitol Hill | Providence, RI 0290 | Phone: 401.222.5960 | Click Here for more info

Synergy Business Park | Kingstree Building | 110 Centerview Drive | Columbia, South Carolina 29210| Phone: 803.896.4300 | Click Here for more info

Complaint Coordinator | Office of Health Care Facilities Licensure Certification | South Dakota Department of Health | 615 E. 4th Street | Pierre, SD 57501 | Phone: 605.367.7499 | Click Here for more info

Texas State Board of Pharmacy | 665 Mainstream Drive | Nashville, TN 37243 | Click Here for more info

Texas State Board of Pharmacy | William P. Hobby Building | Tower-3 | Suite-500 | 333 Guadalupe Street | Austin, TX 78701-3942 | Phone: 800.821.3205 | Click Here for more info

Cannon Health Building | P.O. Box 141010 | 288 North 1460 West | Salt Lake City, UT 84116 | Phone: 888.222.2542 | Click Here for more info

Virginianbsp;State Board of Pharmacy | 9960 Maryland Drive | Suite 300 | Henrico, VA 23233 |Phone: 804.376.4456 | Click Here for more info

S. Lauren Hibbert, Director | 89 Main Street | 3rd Floor | Montpelier, VT 05620-3402 |Phone: 802.828.1505 | Click Here for more info

Wyomingnbsp;State Board of Pharmacy | 1712 Carey Ave | Suite 200 | Cheyenne, WY 82002 | Phone: 307.634.9636 | Click Here for more info

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