Please use the form below to send us your compliments, complaints or general feedback. You may also feel free to call our customer support line at: 877.577.IVIG (4844).
We strive to provide our patients with the best possible care and welcome your feedback as an opportunity to improve your experience with us. Your response will receive our immediate attention. A representative will be in touch if appropriate, we take our patient feedback very seriously. Thank you for your time.
RESOLVING PROBLEMS OR SUBMITTING COMPLAINTS/GREVIENCES:
Should you have any complaints, grievances, problems or questions about your care you have the right to voice these issues. You cannot be subjected to reprisals or discrimination for doing so. Please call the office first at the telephone number provided above. We will seek to meet or exceed your expectations, so we want to hear ideas about how we can improve or to learn about what you might like to see changed. All complaints, grievances, problems or questions will be documented and thoroughly investigated. Once the investigation is completed you will be contacted in a reasonable period of time to discuss. You may ask to see a copy of the Customer Complaint Policy at any time.
PROTOCOL FOR RESOLVING COMPLAINTS FROM MEDICARE BENEFICIARIES:
The patient has the right to freely voice grievances and recommend changes in care or services without fear of reprisal or unreasonable interruption of services. Service, equipment, and billing complaints will be communicated to management and upper management. These complaints will be documented on the Customer Complaint Form or Medicare Beneficiaries Complaint Log, and completed forms will include the patient’s name, address, telephone number, and health insurance claim number, a summary of the complaint, the date it was received, the name of the person receiving the complaint, and a summary of actions taken to resolve the complaint.
All complaints will be handled in a professional manner. Within five (5) calendar days of receiving a beneficiary’s complaint, we shall notify the beneficiary, using either oral, telephone, e-mail, fax, or letter format, that we have received the complaint and that it is investigating. Within 14 days, we shall provide written notification to the beneficiary of the results of our investigation and response. We shall maintain documentation of all complaints that we receive copies, of the investigations, and responses to beneficiaries. If there is no satisfactory resolution of the complaint, the next level of management will be notified progressively and up to the president or owner of the company.
You also have the right to make a complaint to the state agency responsible for patient complaints in the state in which you live.
The Company is committed to providing quality care and promoting safety to our patients, families or caregivers. Accordingly, we have chosen to be accredited by Accreditation Commission for Health Care (ACHC) and by Utilization Review Accreditation Commission (URAC).
Should you have any concerns about your care of safety, or to register a complaint we encourage you to first call the Chief Clinical Officer.
We appreciate the opportunity to respond to your concerns. If you are not satisfied in the resolution of your concern, you may contact the Accreditation Commission for Health Care: Phone: 919-785-1214 | Fax: 919-785-3011 | TollFree: 855-937-2242 www.achc.org | 4700 Falls of Neuse Road, Suite 280 | Raleigh, NC 27609 or Utilization Review Accreditation Commission: Phone: (202) 216-9010 | www.urac.org |1220 L Street, NW, Suite 400 | Washington, DC 20005
Board of Pharmacy Information by State:
Find your State below and click on the tab to find the contact information for your State’s Board of Pharmacy.
Synergy Business Park | Kingstree Building | 110 Centerview Drive | Columbia, South Carolina 29210| Phone: 803.896.4300 | Click Here for more info